Vyopta Doubles UCaaS Users Since Start of Pandemic

Vyopta, a collaboration intelligence company, announced the number of user-specific licenses it supports has doubled year-over-year as remote work and video conferencing became the “new normal.” The company said it now delivers intelligence monitoring and analytics that helps 40 million people collaborate worldwide. Collaboration performance management (CPM), the company’s flagship product, helped identify 9 million issues over the past year.

“Digital transformation accelerated in 2020 as organizations raced to support a remote workforce overnight,” said Alfredo Ramirez, CEO of Vyopta. “We expect to see continued rapid growth in Vyopta UC user-id licenses to match significant increases in UC room endpoint licenses in the second half of 2021 as workers return to the office.”

Over the past year, Vyopta’s CPM product increased and deepened support of major UC vendors Microsoft, Cisco, Zoom, and Google Meet. The company was the first UC monitoring and analytics provider to support Google Meet, later adding advanced analytics and a tailored solution for distance learning and healthcare settings.

Product improvements across vendors included an intelligent monitoring engine that features smart alerts to empower IT and collaboration engineers to detect and solve problems quickly; the company also rolled out easy-to-use UC troubleshooting tools for front line IT support.

Vyopta continued to improve the digital experience of UC users with technology intelligence (intelligent monitoring/alerting and analytics) and workplace intelligence. Vyopta also accelerated support of popular voice UC solutions (RingCentral, Oracle Acme Packet, etc.), added support for the latest generation endpoints and launched it’s Next-Gen UC Platform to enable Big Data, IoT, Machine Learning and AI-based insights.

“Large organizations need a platform that can deliver insights to align technology, real estate, and people for maximum performance and ROI,” said Ramirez. “C-level executives are demanding the information and data around UC that Vyopta provides as collaboration has become absolutely essential to day-to-day business.”

Vyopta will be hosting Vyoptaverse 2021, its inaugural virtual collaboration intelligence conference, on Tuesday, May 25. Register here to be among the first to hear about upcoming product announcements.