VMware Inc., an innovator in enterprise software, unveiled research on how to improve the employee experience for anywhere work. The commissioned study, titled “Optimizing Digital Employee Experience for Anywhere Work” and conducted by Forrester Consulting on behalf of VMware, found digital employee experience (DEX) is a critical component of how companies enable today’s hybrid workforce and a superior employee experience requires four integral components: experience delivery, experience measurement, analysis and remediation.
Accelerating DEX investment and adoption has become essential as companies navigate hybrid workplace challenges. According to the study, 75 percent of respondents have made DEX a higher or top priority since the start of the pandemic. When asked about the top business priorities driving a need for improved DEX, 80 percent of respondents aim to increase employee productivity, while 75 percent hope a DEX solution can improve overall employee experience and drive increased retention rates.
“In the hybrid workplace, organizations are prioritizing digital employee experience as an essential investment. Digital employee experience empowers employees and IT teams to make a positive impact and do their best work,” said Shankar Iyer, senior vice president and general manager, End User Computing, VMware. “A seamless digital experience is a competitive differentiator to companies focused on hiring and retaining top talent.”
Investment in DEX solutions grows as companies strive to improve employee satisfaction. While only 25 percent of respondents indicated having a comprehensive DEX solution in place, a majority (nearly 60 percent) expect to implement one within 24 months. In addition, 84 percent report their budget for DEX solutions will grow to 11-25 percent of their overall IT budget in the next three years, demonstrating the importance of finding a comprehensive solution that supports the needs of all employees.
Two-thirds of respondents use three or more vendors to support their DEX journey. Using multiple vendors can amplify the challenges of DEX integration by hindering root-cause analysis and compounding the difficulties in assessing DEX return on investment.
This makes a holistic approach necessary for DEX improvement. Two-thirds of respondents prioritize comprehensive DEX solutions that can offer successful delivery, monitoring, analysis and remediation capabilities. It is important to integrate a DEX solution that covers all these components to create a seamless employee experience.
VMware Anywhere Workspace helps IT deliver a great employee experience by enabling employees with delivery, measurement, analysis, and remediation of experience issues, specifically:
- Unified Workspace with Single Sign-On – A one-stop-shop for employees to access all their apps without remembering passwords, helpful resources, communications and workflows enabling them to quickly act on business processes.
- Experience Measurement – A comprehensive view of a digital employee experience score that takes into account the users’ interactions with the workspace (mobile or desktop device, apps, OS, network, etc.) as well as employee sentiment, and is personalized based on organizational needs.
- Proactive Analysis – Observability into employee experience via dashboards and rich insights; including using machine learning models to detect anomalies and proactively surface critical experience detractors. Guided root cause analysis (RCA) with contextual dashboards, breadcrumbs visualization, and admin collaboration to quickly identify the root cause of an issue.
- Fast Remediation – Employee self-service with access to FAQs and corporate resources. IT can remediate issues before they impact employee productivity with digital employee experience management (DEEM) or start a remote screen sharing session when interaction with IT is required.
- Support for BYO and Corporate Devices on a Single Platform – Provides consistent experiences across mobile and desktop, regardless of device management status.
To download the full study, Optimizing Digital Employee Experience for Anywhere Work
For more information, please visit www.vmware.com/company.
