Talkdesk Adjusts Pricing to Remain Competitive

Talkdesk has changed its pricing. During the past five years, Talkdesk has experienced growth and launched many innovations, yet its pricing has stayed virtually the same.

This resulted in a growing list of products that were being sold individually with varied dependencies, which created complexity. Therefore, the company decided it is time to adapt and think about how it can stay competitive while selling its products and services.

Extensive market research and competitive analysis were done to ensure each change helps the company and its partners.

The new Talkdesk pricing model is aligned with options requested by customers – from small companies, with simple baseline requirements, to large enterprises with complex needs. The structure provides flexibility across products and pricing models.

Buyers can select the CX Cloud contact center edition that is right for them: Essentials, Elevate, Elite or one of its Experience Clouds – Healthcare Experience Cloud for Providers or Financial Services Experience Cloud for Banking.

Talkdesk’s redesigned packaging and pricing delivers greater transparency to buyers by including per user, per month pricing for each of its CX Cloud Editions, while letting buyers know the company offers additional pricing models like per hour login consumption pricing and concurrent pricing.

All the details are located on the new pricing section of The current Talkdesk 3X and 5X SPIFF for partners pays out on this new pricing, so partners should become familiar with all the details in the Talkdesk partner portal.