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Tuesday, April 13, 2021

Granite Transforms Microsoft Teams into Business Phone System with Direct Routing

Communications Provider Brings PSTN Calling to Popular Online Collaboration Hub

Granite Telecommunications, LLC, a $1.6 billion provider of communications services to multilocation businesses and government agencies, announced support for Direct Routing to Microsoft Teams, which enables businesses to make and take external phone calls inside the Teams collaboration application on their desktops, laptops or mobile devices.
“Granite Direct Routing transforms Microsoft Teams into a business phone system, so users can make business calls to customers or vendors from the same Teams workspace they use to collaborate with internal teammates,” said Christopher Chapin, CTO at Granite. “With one centralized hub for internal and external calling and collaboration, businesses can save time and improve productivity. Plus, they can work anywhere, which is vital in the current environment.”
Granite Direct Routing for Microsoft Teams enables calls to the public switched telephone network (PSTN) by connecting Granite’s SIP trunking service to the Microsoft Phone System inside Teams. As a result, customers reap all the benefits of Granite Business SIP trunking and Microsoft’s Phone system features, including:
·         Granite’s unlimited local and long-distance calling plans

·         Cost savings from consolidating voice and data with Granite

·         Ability to quickly scale call capacity to meet customer needs

·         Business continuity by easily rerouting calls to other locations

·         Using Microsoft Phone System as a Private Branch Exchange (PBX) replacement

·         Feature control through a secure, self-service online portal

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