Smart communications platform Ooma added new features to its Ooma Office business phone and communications service for engaging customers and driving team collaboration. Ooma Office offers a scalable service to help SMBs better stand up to larger competitors.
The new features include:
- Contact us widget – Optional pop-up widget for websites to invite visitors to submit their name and mobile number to receive a text message. Employees can access a text messaging inbox to view and respond to submissions from a desktop or mobile app.
- Auto dialer – Designed for customer support, sales and accounts receivables teams, queuing up calls from a pre-loaded spreadsheet. When one call is completed, the next call is automatically displayed on the agent’s screen, improving productivity. The agent can also enter notes during the call.
- Scheduled messages – SMS texts can be scheduled to automatically send at a pre-set date and time.
- Call Park on desktop and mobile apps – Call Park allows multiple inbound calls to be placed on hold and either later resumed or fielded by other team members. Previously only available on desk phones, Call Park can now be managed through the Ooma Office desktop and mobile apps. Users see a list of parked calls in the app, with the name and phone number of each caller when Caller ID information is available.
- Online whiteboard – During Ooma Meetings videoconferences, any user can launch a shared whiteboard with a variety of pens, text entry tools, colors and shapes for sharing ideas and collaborating on projects.
- Team Chat on mobile app – Ooma’s team chat feature, previously available only on the desktop app, is now in the Ooma Office mobile app, making it possible to participate in group chat on the go.
Ooma Office has three, no-contract pricing tiers: Ooma Office Essentials ($19.95/user/month), Ooma Office Pro ($24.95/user/month) and Ooma Office Pro Plus ($29.95/user/month).
All features announced today are available now in Ooma Office Pro Plus. The contact us widget, scheduled messages and Call Park on the desktop and mobile apps are also available in Ooma Office Pro.
“These new features, added at no extra cost to Ooma Office Pro and Ooma Office Pro Plus customers, are part of our mission to close the gap between technology previously available only to big organizations and bring these powerful tools to SMBs,” said Dennis Peng, SVP of product management with Ooma. “We’re excited to help businesses of all sizes to communicate with their prospects and customers quickly, efficiently and through the channel of their choice – whether it’s voice, text or video.”
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