Kinetic, a Windstream company, made public its Project Glass Echo. This transformative initiative aims to increase internet speeds for 33,000 customers, at no additional cost.
This program will upgrade tens of thousands of customers’ internet speeds across Kinetic’s 18-state footprint, with some customers with 25 Mbps shifting to over 300 Mbps on fiber.
For approximately 20,000 customers, this initiative will see a three-fold increase in internet speeds; more than 8,000 customers may experience a 1,100 percent speed boost. All they need to do is call to activate.
“This is not just about faster internet; it’s about enabling customers to fully embrace the digital age, whether for education, work or staying connected with loved ones,” said Ben Midanek, Kinetic CMO. “This effort is another way Kinetic demonstrates its commitment and dedication to not only providing state-of-the-art internet, but also to ensuring no customer is left behind. There is no cost, and your bill won’t go up because of this.”
The program stems from Kinetic’s multiple-year, $2 billion investment to upgrade its digital connectivity, especially for rural Americans. The offer also underscores Kinetic’s commitment to continue building fiber and upgrading locations across its footprint that are in either unserved or underserved communities. Additional plans and increased speeds are available.Customers are invited to contact Kinetic directly at 800.347.1991 to inquire about this free speed upgrade.
In 2023 alone, Kinetic successfully upgraded 58,000 customers to Fiber.
Some customers may also need to upgrade their landline to digital voice service. Transitioning to VoIP (Voice over Internet Protocol) services delivers numerous advantages, including significant cost savings, enhanced flexibility, advanced features, and superior voice quality, all leveraging an internet connection.
“Tens of thousands of customers are at the digital divide, but haven’t crossed,” said Midanek said. “Despite considerable boosts in speed, service quality and technology that we’ve introduced, it’s important to note these upgrades come at no additional cost. Moreover, our complimentary, industry-acclaimed Whole Home WiFi installation from RouteThis ensures customers and all their devices will be seamlessly connected to the internet before our technicians even step out the door.”
Not all customers will see the same results in speeds and performance. Actual speed and performance may vary based on factors such as the condition of wiring inside a specific location; customer proximity to equipment supporting the service; computer configuration; network or Internet congestion, particularly during peak hours very generally defined as 7p.m. – 11p.m. weeknights; number of concurrent users and server speed.
