GoTo launched its AI-powered scam detection feature for GoTo Resolve. This function – which is included in all Resolve tiers – adds an additional layer of security by analyzing support sessions on mobile devices in real time to detect and alert users of potentially fraudulent activity, before sensitive information is shared.
Remote support scams are an increasing risk for consumers, with scams often involving fraudsters that pose as tech support staff and initiate a remote support connection to steal sensitive information. Scammers will misuse trusted remote support software from legitimate solution providers to connect to a victim’s device, view information on their screen or take direct control of the device.
Using custom-trained AI, GoTo’s scam detection actively monitors for key behaviors and phrases associated with these incidents; if one is detected, it takes the power away from scammers by automatically ending the session, alerting the end user and making it easy to report the suspected fraud. The new feature has already successfully identified thousands of potential scams and cut abuse claims by over 81 percent.
In the coming months, GoTo plans to extend these protections to desktop connections.
“As a pioneer in the remote support industry, it’s our responsibility to help protect businesses that use our technology as well as individuals who may interact with our solutions,” said Olga Lagunova, chief product and technology officer, GoTo. “We’ve done that with GoTo Resolve, which was built to prioritize secure remote support and management with a first-of-its-kind zero trust architecture. Our new AI-powered scam detection adds another powerful layer of protection, and we’ve already seen tremendous success since the initial rollout. This is just one of the many ways GoTo is dedicated to protecting both IT teams and their end users.”
For more on GoTo Resolve, visit www.goto.com/it-management/resolve.
