GOCare, a SaaS provider of digital experience software, announced that FiberFirst has gone live with its GOCare Messenger tool-set. This collaboration is expected to support digital customer engagement for FiberFirst subscribers, inclusive of real-time updates regarding account status, billing information and upcoming appointments.
GOCare Messenger offers a cloud-based, integrated, two-way digital communications solution without burdensome mobile apps. This launch demonstrates FiberFirst’s commitment to flexibility in customer communications, providing options beyond traditional phone calls. GOCare facilitates interactive communication with subscribers via their mobile devices, delivering account updates in advance of customer inquiries. These messages are automated via GOCare’s integration with FiberFirst’s B/OSS provider, CHR Solutions. This real-time status feature promotes transparency and extends operational benefits for FiberFirst.
“We are excited to partner with GOCare and leverage their GOCare Messenger tool-set to elevate our service offerings,” said Bryan Davis, EVP of sales and services, FiberFirst. “We selected GOCare based on their industry experience and focus on the broadband industry. At FiberFirst, we are committed to continuous improvement and proactive customer service. Integrating GOCare’s solution will ensure we provide our customers with timely information and peace of mind.”
“FiberFirst’s commitment to delivering a superior customer experience is a defining part of their go-to-market differentiation,” said GOCare CTO, Rick Perkins. “GOCare has been instrumental in the digital transformation of clients for several years now. Today’s consumers overwhelmingly favor digital communications like SMS over phone calls. GOCare delivers the technology and strategy to ensure our clients’ subscribers have access to the channel of their choice.”
