8 14 21 30 18 CONTENTS VOLUME 2 ISSUE 4 | Q4 REMOTE SECURITY 8 SaaS Under Attack The sneaky underworld of SaaS penetration By Brady Hicks 12 Adding Power to PAM Privileged identity sprawl puts organizations at risk By Bruce Christian REMOTE INTELLIGENCE 14 What Your Teams Are Doing on Teams The rewards and risks of collaboration solution user behavior By Martin Vilaboy 18 CAI + NLU = Better CX The importance of automation and AI in customer contact By Bruce Christian 21 Business VoIP Simplified A new fixed cost option from BTI By Del Williams REMOTE CONTROL 24 Controlling SaaS Overspend By Martin Vilaboy 26 Battling BYOD Advice to minimize the risks of using employee personal devices for work By Bruce Christian REMOTE RESOURCES 30 Four-Day Workweek Leads to Full Week of Productivity By Martin Vilaboy 32 Getting Satisfaction Employers must Continue to battle ‘quiet quitting,’ burnout By Bruce Christian REMOTE PREMISES 38 Meet the RV with a ‘Corner Office’ By Martin Vilaboy 40 Smarter Spaces Collaboration technologies essential to optimizing offices, remote employees for hybrid work By Kevin Schroll 6 Letter from the editor 42 Advertiser index 42 Contact RWS 4 REMOTE WORK SOLUTIONS rwsmagazine.com
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