and Microsoft Teams often creates information overload, multi-tasking and lower levels of concentrated focus.” According to Go Beyond co-founder and chief purpose officer Greg Sloan, workers want compensation in four areas: intellectual, emotional, relational and financial. Workers today demand a workplace that goes beyond a paycheck and provides a sense of meaning and purpose, such as those measured in LinkedIn’s study the 2016 Global Purpose Index. “When this doesn’t exist in the current workplace, they resign to join another workplace they believe will meet their demands,” Sloan said. “When workers can’t find another workplace that meets this, they remain with an increased sense of burnout and join the ‘quiet quitting’ ranks.” Go Beyond is a “people development” company that combines behavioral science and technology to improve well-being in the workplace. According to Williams, the U.S. Centers for Disease Control (CDC) and the World Health Organization (WHO) have done research into depression and burnout in the workplace and conclude that rates of depression vary by occupation and role with service occupations having the highest rates of workplace depression (10 percent) and engineering, architecture, social science and maintenance and repair (4 percent) being the lowest. “As referenced by the CDC, depression is a complex condition that can affect anyone,” Williams said. “In a workplace setting, this is most often linked to certain job stressors such as low job control, lack of social support and high job demands. “The World Health Organization reports that burnout is an occupational phenomenon resulting from chronic workplace stress that has not been managed,” he continued. “They outline three Source: ICMI; Nice contact center sur vey and/or self-service channels Customer competency or education Compliance or security Number of staff Scope of services offered New systems, equipment, or devices 34% 45% 34% 39% 36% 19% 29% 22% 32% 33% 22% 20% Volume Complexity U.S. Employee Engagement Trend, Annual Averages Source: Gallup % Engaged % Actively disengaged 26 18 2000 2001 2003 2005 2007 2009 2011 2013 2015 2017 2019 2020 2021 16 17 15 20 18 19 19 17 14 13 14 16 30 28 30 28 29 30 32 33 35 36 34 Workers with High Rat of Burnout Want to Leave Company Low Modarate High 0% Disagree Neither Agree 10% 20% 30% 40% 50% 60% 70% 80% 26 33 REMOTE WORK SOLUTIONS rwsmagazine.com
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