THE BEST CANDIDATE FOR THE JOB ISN’T ALWAYS THE TYPICAL CANDIDATE. LEARN HOW TO FIND, TRAIN AND CULTIVATE A GREAT POOL OF UNTAPPED TALENT. ACLYUPP4006_Mag_HalfPgHrz_v1b.indd 3 8/28/14 10:44 AM ability. “The system is far more global and robust than what we had previously. It is very reliable, and we don’t have any issues. In a year we had less than 20 minutes of downtime, and they were very responsive in getting that resolved,” he said. Fox credits the telecom service for easing his duties as a manager and COO. GoodPhone facilitates monitoring and managing the workforce from anywhere, and includes a web phone and smartphone app, a call statistics/call center dashboard, and real-time as well as historical reporting. “As a manager, the way I can see and manage the whole backend is important. Unlike many apps, the mobile app actually works and does not just direct you to a website or browser. I’m able to do virtually everything I can do on a desktop inside the app,” said Fox. “I’m able to manage my team more effectively with the service,” he added. “For instance, if there’s an issue with a customer on a phone call, I can quickly pull the recording on my phone to help resolve it.” Other businesses are also finding value in simplifying the complexity of their phone systems at a low, flat monthly rate. Market Contracting Services, a construction firm in Chicago, Ill., had remodeled its facility and planned to purchase costly landline phones for the office but reconsidered when its technology integrator suggested a better option, according to Esmeralda Macias, the firm’s office manager. “With the new VoIP smartphones BTI has available, we don’t have to pay for landlines. We can see everything online now through a portal, so can view all incoming and missed calls,” she said. According to Macias, employees no longer have to sit at a desk to take calls since they can do so anywhere they have an internet connection. “Even after hours, we can transfer calls to our smartphones. This has translated into better customer support and more sales,” she said. From a budgetary perspective, the VoIP phone system has also been a success. The system not only eliminates current carrier bills but also includes unlimited local and domestic long distance. “The landline phones and service were going to cost a lot more. By implementing GoodPhone, we are already way ahead financially – and we are just getting started with using the capabilities of the VoIP phones,” she concluded. Business telecom systems have long been complex and costly, leading to user frustration. However, with greater choice in the marketplace today, businesses that integrate essentially all required telecom services through VoIP phones at a low, fixed cost can streamline their operations and gain a competitive advantage. J Del Williams is a technical writer based in Torrance, California. 23 REMOTE WORK SOLUTIONS rwsmagazine.com
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