gests chat is not contributing to broader knowledge sharing beyond email,” said the report. Likewise, more than 98 percent of all chat and calls monitored by Swoop Analytics were one-onone communications, therefore contributing little to organizationwide knowledge sharing. “We anticipate a majority of new Teams adopters will need to pause, reflect and perhaps retrofit some of the required practices that may have been overlooked in the rush to get teams online,” said Swoop Analytics researchers. Perhaps less surprising, the old 80/20 rule applies once again, with the vast majority of activity on Teams generated by a small minority of team members. This presents a problem to Swoop Analytics researchers, who noted how organizations that best utilize Teams tend to have digital teams that operate in a “self-directed” mode, in which interactions flow more circular, rather than a “singleleader mode,” which tend to be dominated by one team member simply disseminating information to the team. The good news on this part is that the proportion of teams that can be described as the aspirational “self-directed” was substantially higher in 2021, at 37 percent of teams, compared to 2020, when 19 percent of teams could be described as “self-directed.” Single-leader teams dropped from 17 percent in 2020 to 12 percent of all teams in 2021. “We see the movement toward more self-directed teams as a maturing of use, as staff start to appreciate which forms of teams have become most productive,” noted Swoop researchers. An app for that? From its very beginning, Teams has been positioned as a hub for all the worktools required to undertake day-to-day tasks, a positioning that was amplified by the release of Microsoft Viva, a suite of employee experience applications accessed through Teams, said Swoop analysts. In turn, the breadth and depth of the portfolio of applications added provide a measurable insight into how well Teams is delivering on its promise as a workplace hub. According to the analysis of the short-list of 2,727 active teams, only about one-third had added an application tab. Only 12 total teams had added 10 or more tabs. “With two-thirds of teams yet to add an application tab to their Teams space, the use of Teams as a hub is still a work in process,” said the report. Among the leading applications added to Teams are several Microsoft brands including OneNote, Planner, SharePoint and Excel, but Swoop Analytics saw an Team Types Identified Team Types Key Characteristics Self-directed Team Self-directed teams have many connections between the members, nearly everyone participates and a very low amount of inactive or passive members. Single-leader Team Single-leader teams rely on a single person to connect the team members, therefore, single-leader teams have a relatively high level of “key player dependency” (KPD). But since everyone participates, as the leader connects with team members, the “Connected Core” is also high. Reciprocity and inactive/passive members are at modest levels. Community Communities have a small group of connected members that all interact with each other, and then a larger set of people who are passive. Therefore, communities have relatively low to moderate KPD, a high Connected Core and moderate reciprocity. Levels of inactive and passive members are modest. Forum Forums have a lot of people following what is happening (reading), but only a minority are actively contributing. Those who are contributing are not tightly connected to each other. Therefore, Forums are mostly characterized by larger galleries of passive or inactive members. The Connected Core and Reciprocity levels are at the lower end and KPD at the higher end. Source: Swoop Analytics Source: Techconsult; Hornetsecurity Team Type Proportions 2020/2021 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% Self-directed Single-Leader Community Forum 2021 2020 INTELLIGENCE 16 REMOTE WORK SOLUTIONS rwsmagazine.com
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