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SS&C Technologies Holdings Inc. announced a workforce optimization solution, developed in partnership with ActiveOps. The solution opti- mizes in-office, remote and hybrid workforce management to help large enterprises uncover inefficien- cies, improve productivity and find answers to support employees bet- ter, said the companies. “Remote and hybrid work is here to stay, and employers need intel- ligent tools and accessible analyt- ics to support productivity and employee well-being,” said Gautam Moorjani, general manager, SS&C Intelligent Automation Solutions Group. “SS&C’s extensive experience in business process automation, combined with ActiveOps’ industry- leading workforce monitoring and performance measurement, will deliver a best-in-class actionable solution to employers.” SS&C Chorus will leverage its intel- ligent work processing automation tools with ActiveOps’ workforce and performance management solu- tions to collect, process and analyze enterprise workforce data to deliver meaningful operational insights. Com- panies can then use those insights to unlock capacity, increase transparen- cy, limit risk, improve productivity and take measures to improve employee well-being and retention. “Remote and hybrid working mod- els present a new opportunity to transformworkplace flexibility and ac- countability. The key to success is find- ing a model that works to benefit both people and businesses,” said Julian Harper, ActiveOps chief revenue officer. “By combining ActiveOps’ workforce insights with SS&C’s expertise in op- erational optimization, we can deliver the tools companies need to build the workplace of the future today.” Fonative has introduced a new service that helps make sure text messages go to the intended recipi- ent. Working with Fonative’s PCI-DSS certified platform and RegReady APIs, the new Real Recipient SMS means contact center applications and agents can securely send confi- dential information to the intended recipient, while leveraging the FCC’s Reassigned Numbers Database to validate the phone number of the recipient for the text message. The FCC’s Reassigned Numbers Database came online in November and is designed to prevent a con- sumer from getting unwanted calls or texts intended for someone who previously held their phone number. Call and contact centers can use the database to determine whether a telephone number may have been reassigned so they can avoid sending text messages to numbers which should not receive those messages. Designed with privacy in mind, Fonative’s Real Recipient SMS works by receiving data from the enterprise that provides the last date of an au- thentic interaction with a customer at a specific phone number. If the phone number has been reassigned to a different person since that date, Fonative’s Real Recipient SMS service will block the text message from being sent and will send a response code to the sender, letting them know that the phone number has been reassigned. “Real Recipient SMS is an ideal way to protect personal information from falling into the wrong hands, and it also helps consumers who obtain new numbers from receiving un- wanted texts intended for the prior owner,” said Steve Smith, founder and CEO of Fonative. “This is critically im- portant for service providers in the healthcare industry who are bound by HIPAA regulations that restrict sharing of protected health informa- tion to anyone but the patient, as well as financial service companies such as banks, insurance companies, and collection agencies which are pro- hibited to divulge personal informa- tion to anyone but the customer.” Real Recipient SMS comes on the heels of Fonative’s STIR/SHAKEN imple- mentation earlier this year ahead of the FCC’s mandated deadline, and Fo- native’s participation in The Campaign Registry’s 10DLC efforts to require registration of Application to Person (A2P) messaging campaigns. Both initiatives augmented the company’s adoption and deployment of Numer- acle’s Verified Identity solution, which registers legitimate phone numbers so that carriers can more accurately block bad actors from engaging in illegal and unwelcomed calling. “Fonative continues to be on the front lines of creating solutions and implementing technology that helps to provide trust, confidence, and compliance to contact centers and their customers,” added Smith. SS&C Partners with ActiveOps to Optimize Workforce Management Fonative Launches ‘Real Recipient’ SMS build their own DaaS solution on their terms where they can pay- as-they-go and transition to any vendor or cloud at their pace. It al- lows the enterprise to choose the vendors they see fit and to migrate seamlessly between them.” Many DaaS vendors lock cus- tomers to a single platform or cloud. The cloud may not be fea- sible for some, and the customer will still need the data center. FlexxDesktop enables DaaS to en- hance the digital experience for any end-user through a simplified management architecture built for any cloud or any data center. “FlexxDesktop enables enter- prises to have a choice,” said Pete Downing, chief marketing officer at Flexxible IT. “DaaS is complex, and FlexxDesktop aims to simplify the day-to-day management as well as give enterprises the choice to use any vendor, their data center, their edge and any cloud.” (Story Continued from pg 30) 31 REMOTE WORK SOLUTIONS rwsmagazine.com