8 26 14 30 12 CONTENTS VOLUME 2 ISSUE 3 | Q3 REMOTE SECURITY 8 Identity or Authentication The risk of the ‘passwordless’ approach By Brady Hicks 12 The API Dilemma How to secure what you may not even see By Brady Hicks 14 A Unified Front Consolidated security could become key to peace of mind By Brady Hicks REMOTE CONTROL 16 Destination Desktop The post-pandemic journey to modern desktop delivery By Dan O’Farrell 18 20 Reasons to Give Managed VDI a Try By Val King REMOTE INTELLIGENCE 22 NHC’s Position in the Evolving Work Landscape A conversation with co-founder, Steve Gibbs By Brady Hick 26 Remote Work V.2 It’s a hybridized world By Martin Vilaboy REMOTE RESOURCES 30 ‘Great Resignation’ Resistor Stanford study shows hybrid work lowers employee attrition By Bruce Christian 34 The New State of Contact COVID changed contact center agent experience (probably) forever By Bruce Christian REMOTE NETWORKS 38 Regaining Control Buyer’s Guide to Remote Monitoring & Management Software By Martin Vilaboy REMOTE PREMISES 45 Virtual Workspaces Must Transcend Zoom and VR Headsets By Adam Riggs 6 Letter from the editor 46 Advertiser index 46 Contact RWS 4 REMOTE WORK SOLUTIONS rwsmagazine.com
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