compliance issues, making it easier for IT to understand where they need to devote resources to activities such as upgrades, troubleshooting and patches. “Ad-hoc controls (like reboots), terminal commands and remote desktop sessions are still an important part of debugging and troubleshooting,” continued Auvik executives. “RMM tooling gives IT a single place where they can execute commands on any of their managed endpoints and even drill down further to access a terminal or remote desktop session.” Compared to traditional methods of remote IT management, RMM software can save IT departments substantial time and money by eliminating the need for travel to sites to analyze and repair issues. Proponents also believe that RMM can maximize system uptime. “The ability of the RMM software to identify defects early on and conduct proactive remote maintenance helps to increase the efficiency of the remote software,” argued researchers at software review and rating company GoodFirms. Similarly, the best RMM tools provide technicians with clear visibility of device health and can schedule maintenance work appropriately, increasing the life of devices and software. Top remote monitoring tools also allow users to monitor and record all security-related activities such as configuration changes, accesses, source consumption, errors and more, meaning a breach in the system can easily be traced, GoodFirms reported. It’s not uncommon for organizations to source RMM through managed services providers (MSPs), which can apply their expertise to make sure solutions are a match and the functionality is fully and properly exploited. When selecting an RMM platform, however, GoodFirms recommends buyers consider scalability, allowing for the addition of numerous endpoints as a business expands; seamless integration with other software such as antivirus and anti-malware; and customization options that allow users to decide how frequently they can receive notifications or prioritize a notification for a particular issue. In terms of pricing, choices exist for just about any budget or level of requirements, ranging froma $1/ month/device to a high as $129/month or more. GoodFirm’s reviewers suggest buyers check for hidden charges such as charges for upgrades, customization and software implementation costs. Moving forward, RMM buyers can expect increased support of IoT devices and further integration of AI-based capabilities and advanced security. Until then, here’s a 2022 list, in no particular order, of some of the leading and standalone RMM solutions on the market today. Select Features of RMM Software • Track and monitor unlimited endpoints • Automated device identification • Bandwidth analysis • Robust security features and data backup • Support desktop and mobile apps • Network topology mapping • Alerts and notifications • Data analytics • Live connect • Session latency oversight • Support multiple displays • Private remote control sessions • Patch management • Remediation management • Automated billing • Third-party tool integration Source: GoodFirms analysis 39 REMOTE WORK SOLUTIONS rwsmagazine.com
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