CONTROL One person can work only on one support issue or one project at a time. Support efforts and/or project timelines can suffer from a lack of attention. Managed VDI groups typically have teams of engineers, architects and other specialists to address all environmental needs simultaneously. Get more than 3,000 percent more time to manage and support the environment than a single employee can work. The average engineer works 1,850 hours a year after all holidays, vacations, etc., are considered. Managed VDI is available 24/7/365 or 8,760 hours a year, never taking a day off, never getting sick, never on vacation needing someone else to cover. There are more than 1,500 VDI environment optimizations and counting that managed VDI groups have cataloged over the years that can be incorporated into every environment they manage or co-manage, making them as efficient and stable as possible. Every client benefits from the discovery of new optimization or performance improvements. Co-managed or managed VDI eliminates the risk of a bad hire or hiring someone that does not fit the culture. The engineers assigned always can do the job, and alternatives are available if there is a cultural fit problem, all without disrupting operations. Generally, more skills and expertise are included with managed VDI. It is hard to find a Citrix Virtual Apps and Desktops or VMware Horizon resource that can manage VDI and networking appliances successful, such as NetScaler or F5s. These are the kinds of skill sets that can be available at an expert level to all clients with managed VDI. Managed VDI generally offers expertise beyond just VDI. VDI relies on many different supporting technologies to deliver the best VDI experience. Managed VDI offerings may include expertise in all the areas required to support VDI properly, be it networking, active directory, SQL, hypervisor, storage, servers or endpoints. Faster login times are virtually a guarantee for Citrix Virtual Apps and Desktops or VMware Horizon environments managed or co-managed. Access to managed VDI’s proof-of-concept environments allows new ideas, applications and technologies to be tested and validated, reducing risk and confirming clients have all the information necessary to make the best possible purchasing decision. Environment reporting and support incident analysis provide full transparency to IT and executive leadership into how the Citrix or VMware environments are performing. Communication is key to having a clear understanding of what is happening in an IT environment. Optimized communication includes ticketing system integration, chat, phone, email, monthly reporting, quarterly reviews, leadership meetings and regular project cadence meetings to ensure all levels of the organization have clarity on how the VDI environment is performing. Managed VDI clients get an assigned project manager to help keep projects moving forward. The project management team generally averages a higher on-time project completion percentage than in-house staff. Every client has access to their own Citrix or VMware Horizon architect, along with senior engineers and support staff. Hiring Citrix or VMware Horizon architect-level talent can be difficult to justify from a salary perspective for small to mid-sized environments. However, managed VDI clients have this level of expertise available to them. It is easier to find Unicorns in the aggregate. Unicorns, or people with more than 10 years of expertise across various technologies including Azure, Cisco, Microsoft, AWS, etc., can be challenging to find and expensive to hire. It is far easier to access the expertise needed in all these areas in the aggregate, with experts in each area available as required. With some managed VDI providers, every Citrix and Horizon environment includes free version upgrades. Never pay consultants or have internal staff spend extensive hours doing a Citrix or VMware environment upgrade again. Keeping you on the latest stable version of the platform right for the organization is included. Get the benefit of knowing what versions of applications are good, stable and consistent and the ones to avoid. Not every version of Windows Server, Windows 10, Citrix Virtual Apps and Desktops, or VMware Horizon are entirely stable, and it can be tough to know a good version from a lousy one without testing them first. Managed or co-managed VDI providers generally do this testing internally for clients to ensure stability and avoid problems. 20 REMOTE WORK SOLUTIONS rwsmagazine.com
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