14 24 10 18 22 CONTENTS VOLUME 3 ISSUE 1 | Q1 CYBER-SECURED 8 Factor it In Why multi-factor authentication is nonnegotiable in the work from home era By Nelson Cicchitto 10 The Extent of Detection Where your customers stand with XDR By Brady Hicks AT THE EDGE 14 An Evolution of DaaS Remote and hybrid operations must manage more than desktops By Bruce Christian EX & CX 18 Connecting the Deskless The underserved opportunity to connect with frontline workforces By Martin Vilaboy 22 Working Smarter Cloud telephony and AI improve contact center workflows By Grace Lau REMOTE CONTROL 24 Productivity and Privacy The delicate dance of employee monitoring technology By Bruce Christian 26 Losing Its Head E-learning platforms see improvements with tailored front-end interface By Bruce Christian ON-PREMISES 28 The Case for Audio Capture, Reduced Clutter Leading audio and video conferencing solutions deliver dramatic improvements to meeting setup and videoconferencing spaces 30 Hybrid Hardware Shows Up The latest devices designed for remote and hybrid workstyles By Martin Vilaboy 6 Editor’s Letter 34 Ad index 4 REMOTE WORK SOLUTIONS rwsmagazine.com
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