Just when you thought you were understanding all the as-a-service acronyms, now they are feeding upon each other. Consider “DaaS,” for example. In 2001, with the launch of RWS Magazine, we used those four letters to refer to “desktop as a service.” Today, in the alphabet soup that is overloading us all, DaaS often refers to “device as a service.” So, how do we know which is which? “The two are, in many cases, merging,” said Falk Sonnenschmidt, senior vice president of strategy at managed service provider Everphone. “Because virtual desktops can be used with almost all portable office hardware (from a Chromebook to a MacBook Pro), virtual desktops can now be part of the overall device-as-a-service offering.” Glad that’s been settled. For our purposes here, DaaS refers to device as a service, which includes all aspects of the device, its use from start to finish, cementing its importance in the remote/hybrid/distributed workplace. “In our world, that means we supply, update, repair, replace, refurbish and recycle mobile devices and laptops for enterprise customers,” Sonnenschmidt said, referring to his company. “We deploy the hardware and software, then we send it individually – rather than in bulk – to each employee, wherever they work. At any point, if an employee has an issue with a device or if the device gets damaged, we will either fix the error remotely or overnight ship them a ready-to-go device.” CAPEX v. OPEX According to Sonnenschmidt, enterprises struggle with taking a device back from an employee. “Once devices are bought in a normal selling model, they’re spread all across the organization; An Evolution of DaaS ON THE EDGE By Bruce Christian Remote and hybrid operations must manage more than desktops 14 REMOTE WORK SOLUTIONS rwsmagazine.com
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