In the shifting remote world, your organization’s success hinges on effectively exchanging information, and doing so in a secure and timely manner. Possibly, you’re looking to improve communications and collaboration with a modern UCaaS (unified communications as a service) or CCaaS (contact center as a service) platform. Maybe you’re seeking maintenance or support. Or, on the security side, you could be looking to improve discovery/monitoring/response. Either way, Fusion Connect may be your best link. Fusion Connect is a leading provider of managed security and collaboration services. Since 1997, the company has served mid-market and enterprise businesses, striving to provide services to safely and productively communicate, optimize costs and streamline management. Back then, it had no idea how drastic those needs would become. Today, as the world emerges from the pandemic era with a newfound remote workforce, Fusion Connect is positioned to bridge businesses, employees, partners and clients across the U.S. and globally, with security, network and cloud communication services tailored to the unique needs of each business. “The business impact comes from being a managed service provider, and really taking responsibility for managing the IT infrastructure of an organization,” said George Schoenstein, company senior vice president of marketing. “We focus on delivering the right services – at the right time – to have a business impact on our client base.” Its mantra – in a world where staffers are frequently working remotely – it offers a secure and frictionless approach. “You never want security so onerous that it’s difficult to use, or where employees don’t want to use it because it creates a burden,” the executive noted. “Then, on the collaborative side, contact centers are now more broadly distributed, often with home workers. You need a platform that works the same whether in an office or at home, with layered security that protects customer data, while providing a seamless way for contact center agents to do their job from anywhere.” To complicate matters, many teleworkers are not tethered to their actual homes. Business can be conducted in the back of a car, at the nearby coffee shop or from a park bench. “We’ve worked to understand these dynamics and enable folks to interact as if they’re in the office,” said Schoenstein. “Coming out of the pandemic, people need a certain work-life balance and level of flexibility. And we provide the technology to do that. Clients want to know they can rely on us to provide a secure environment for their businesses and deliver services on time and in the way they were promised.” To accomplish this task, Fusion Connect focuses on its “industry leading” service guarantee, a fivepoint program that promotes complete customer satisfaction, “futureproof” technology with automated updates, guaranteed rates across all covered services, 100 percent uptime and on-time installations. Moving through 2022, Fusion Connect believes it has the right combination of services to meet business needs, improve connections and drive interactivity, regardless of the party in need, or where the trail leads. For partners, it created a new portal that will roll out later this year to provide access to services for interacting with the company and viewing their client’s information. Plus, it schedules regular Partner Academies nationwide to promote alliance integration and, in Schoenstein’s own words, offer more than “sales-to-sales interaction. We’ve had everyone from the CEO, all the way through solution engineers who they can interact with.” And, regardless of how things change moving forward, interactivity remains a key. “You see it prominently in financial services,” said Schoenstein. “There’s a requirement to be back in-office a certain number of days. There are pharmaceutical and biotech companies where they modified their workspace, with fewer offices and more collaborative spaces. It’s an interesting dynamic. I suspect that we’re going to see it in other industries as well.” And should that day come, Fusion Connect expects to continue to evolve. J For more information regarding Fusion Connect and its Service Guarantee, visit www.fusionconnect. com/service-guarantee, or call (888) 301-1721. By Brady Hicks Fusion Connect Enables Productivity Anywhere as We Enter a New Era of Work George Schoenstein, Fusion Connect SVP of marketing 55 REMOTE WORK SOLUTIONS rwsmagazine.com
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