Dialpad, Inc. announced an expanded strategic and joint go-to-market partnership with Google Cloud to accelerate the digital transformation process for businesses worldwide. Dialpad joins Google Cloud as an Independent Software Vendor (ISV) partner delivering unified communications and contact center solutions on Google Cloud Marketplace.
The combined power of Dialpad and Google Cloud will expedite cloud transitions for businesses to centralize all communications, collaboration and working tools onto one system and ease the shift to hybrid work.
The partnership facilitates easy and rapid adoption of hybrid work models by the worldwide business community. As companies adjust to flexible work environments, Dialpad’s unified communications as a service (TrueCaaS) experience meets the evolving needs of global businesses and distributed workforces with its single business communications and contact center solution.
“Hybrid work means that businesses must enable reliable, seamless communications with customers and within their own teams,” said Pallab Deb, director, Application ISV Partnerships at Google Cloud. “By bringing its popular communications platform to Google Cloud, Dialpad is enabling customers to deploy its capabilities at global scale on trusted infrastructure. We’re excited to support Dialpad’s growth and to work together to help businesses digitally transform their communications systems.”
According to a 2020 report from Goldman Sachs, roughly 80 percent of ~450 million global enterprise telephony seats are still on-premises. As a result of this dependency on legacy platforms, coupled with the rise in usage of cloud-based video conferencing and messaging applications, the employee user experience is often a disparate collection of siloed communication tools. Employees often are overwhelmed by the proliferation of new products, and the corresponding learning curve involved, resulting in “app overload”.
In response, the business community is shifting to solution consolidation on one of two leading platforms. This partnership between Google Cloud and Dialpad streamlines the digital transformation process while seamlessly integrating Dialpad’s unified communications platform, with AI at its core.
“Dialpad is the world’s most advanced AI-powered communications, collaboration, and contact center platform, providing cloud-native solutions that enable more efficient and effective conversations through one unified and centralized experience,” said Craig Walker, CEO and founder of Dialpad.
Visit www.dialpad.com for more information and a demo.
