Cyara, provider of an Automated Customer Experience (CX) Assurance Platform, announces its strategic partnership with Carahsoft Technology Corp. to deliver automated CX testing, monitoring and quality assurance solutions to the public sector.
As a leading provider of government IT solutions, Carahsoft will be the Master Government Aggregator for Cyara, making Cyara’s high-quality, secure CX solutions available to the public sector through Carahsoft’s reseller partners, NASA Solutions for Enterprise-Wide Procurement (SEWP) V, and National Cooperative Purchasing Alliance (NCPA) contracts.
Carahsoft has supported public sector agencies across federal, state and local levels, as well as education and health care institutions. This partnership impacts organizations in the public sector by providing them with modern CX assurance technology that was not available to them previously. This is especially critical today, in light of President Biden’s December 2021 Executive Order for Federal agencies to improve customer service systems and processes.
Additionally, a number of federal mandates encourage all federal agencies to move to the cloud. “Partnering with an IT leader such as Carahsoft is an important step forward for Cyara,” said Jeff Flores, Global VP of Channels and Alliances at Cyara. “Through Carahsoft and its resellers, we are now able to provide federal agencies with the automated CX testing and assurance technology they need for quicker response times, rapid issue resolution and increasingly positive experiences.”
Cyara is in the process of becoming FedRAMP approved to meet the U.S. government’s standardized security framework for all cloud products and services, which is recognized by all executive branch federal agencies.
“With the addition of Cyara to Carahsoft’s Customer Experience portfolio, the public sector now has access to automated contact center testing and monitoring with a single solution,” said Pat Gallagher, Vice President of Sales at Carahsoft.
Cyara’s platform is available through Carahsoft’s NASA Solutions for Enterprise-Wide Procurement (SEWP) V and National Cooperative Purchasing Alliance (NCPA) contracts.
For more information, contact the Cyara team at Carahsoft at (877) 733-2007 or Cyara@carahsoft.com.